Privacy Policy

This policy describes how Alam Al-Munawara handles personal information provided through this website — when you request a booking, ask us to help plan a visit, or send us a message.

It applies to this website only. If you reach us through a third-party service, that service will have its own policy covering the information it holds.

We ask only for what we need to arrange a tour and to reach you about it.

Information you give us

• Your name and the country you are travelling from.
• Your email address and mobile number.
• Your pickup location in Madinah.
• The tour, vehicle option, language, date and visiting time you select.
• Your guide preference, where you express one.
• Any notes or special requirements you choose to add.

Information collected automatically

• Basic technical information such as browser type and device, used to keep the site working.
• Aggregate usage information, where analytics are enabled, to understand which pages are useful.

We do not ask for payment card details on this website.

• To confirm your booking, assign a guide and arrange your pickup.
• To contact you about a booking, including any change that affects it.
• To answer questions you send through the contact or planning forms.
• To keep records of bookings for our own operational purposes.
• To improve the website and the tours we offer.

We do not sell personal information, and we do not use your details for marketing without your agreement.

We share only what is necessary to deliver the tour you have booked.

• The guide assigned to your tour receives your name, contact number, pickup location and any relevant notes.
• Transport providers receive the pickup details needed to collect your group.
• Service providers who host the website or handle communications on our behalf, under confidentiality obligations.
• Authorities, where we are required to share information by law.

We keep booking records for as long as we need them for operational and record-keeping purposes, and then remove or anonymise them.

Enquiries that do not lead to a booking are kept for a shorter period.

You can contact us to ask what information we hold about you, to correct it, or to ask us to delete it where we are not required to keep it.

You can also ask us to stop contacting you about anything other than a booking you have already made.

We take reasonable steps to protect the information you give us, and limit access to the people who need it to arrange your tour.

No website can promise perfect security, and information sent over the internet always carries some risk.

This website uses only what is needed for the pages to work. If analytics or other optional cookies are added later, this section will be updated to describe them and how to control them.

We may update this policy as the website and the booking process develop. The date at the top of this page shows when it was last changed.